Website Privacy Policy, Cookies and Terms of Use

This document describes Experience Fountain Hills Privacy Policy, Cookie Practices, and Terms of Use for the website www.experiencefountainhills.org. By accessing or using this website, you acknowledge and agree to the practices described herein.

Experience Fountain Hills is committed to protecting your privacy and providing an accessible web experience for all users. While we strive to make the website usable by everyone and regularly review it for accessibility improvements, we cannot guarantee full accessibility at all times. We welcome feedback and will respond promptly to requests for accessible content or features.

This document explains the types of personal information the website collects, how that information is used, the circumstances under which it may be shared with third parties, how it is maintained, and your privacy rights, including compliance with the Children’s Online Privacy Protection Act (COPPA). Your use of this website constitutes acceptance of and agreement with the terms and practices described herein.

Privacy Policy

Information Collected

While visiting the website, we may ask you to provide information that personally identifies you ("personal information") for purposes of interacting with the website. Such personal information may include, but is not limited to, your name, phone number, street address, e-mail address, age, and gender.

On any page that collects personal information, we will clearly indicate what information is required to provide you with a product or service, enter you in a promotion, or respond to your inquiry or comment. This personally identifiable data is collected through website forms that users must voluntarily complete.
We may also collect personally identifiable information through purchase forms, surveys, contests, emails, and other interactions on the website. You may browse the website without registering or providing personally identifying information.

IP Addresses

This website also collects anonymous data that is not indicative of and cannot be traced to an individual without the cooperation of their Internet Service Provider. This data includes information about the user's remote IP address, referral data (which page "linked" to the present request) and the browser software's user-agent string. This information is accepted passively from the HTTP headers that are sent from the user when requesting any file from the server. Experience Fountain Hills does log IP addresses for systems administration, troubleshooting purposes and to determine website usage.

Cookies

The website uses "cookies", which are elements of data that a website can send to your browser, which may then be stored on your system. This element of data is a piece of text, not a program. The website can only access the information from a cookie sent by the website. We cannot access other cookies sent by other websites or the information contained therein. Additionally, we cannot learn your e-mail address or any other information about you through the use of a cookie. The only way we would learn such information is if you specifically and voluntarily submit that information to us, for example, through a registration system, by entering a sweepstakes or promotion, etc.

Why does the Site use cookies?

Experience Fountain Hills uses cookies to track usage of the website and further personalize your experience when you are visiting the Website. By tracking usage, we can best determine what features of the website best serve the users. Overall, the use of cookies helps to give you a more personalized experience at the website. The information is used to keep our website fresh and relevant to you, the user. Cookies also allow you to avoid retyping your e-mail address on the website. The information stored in a cookie is used to allow us to personalize your experience on the website.

May I decline to accept a cookie?

You may decline to accept cookies sent by the website by selecting an option on your browser to reject cookies. However, some portions of the website may require cookies in order to provide you with the full set of features offered. Cookies enable our server to know that you are a registered user. In addition, our registration system may require that you accept the cookies from the website in order to access that portion of the website.

Maintenance of Personal Information

Personal information collected through this website is retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable laws and public records retention requirements, and to meet legitimate operational, legal, or administrative needs of Experience Fountain Hills.

Personal information may be securely archived or disposed of in accordance with applicable records retention schedules, legal obligations, and established municipal practices.

Please note that information collected through this website may differ from information collected through other Town activities, events, or functions. The collection, use, retention, and disclosure of such information may be governed by separate policies or legal requirements and may not be covered by this policy.

Use of Personal Information

We believe in protecting your privacy and will not share personal information with third parties outside of Experience Fountain Hills, except as described in this Privacy Policy. We believe that we can enhance your experience on our website with the information you share with us. We use personal information about you to improve our advertising and marketing efforts, to statistically analyze website usage, to improve our content and product offerings and to personalize the website's content, layout, and services. We also may use your personal information, such as your e-mail address or mailing address, to contact you regarding products and/or services that may be of interest to you, to respond to an inquiry from you regarding the information that we have collected, to respond to your comments and suggestions and to fill orders and complete commercial transactions that you initiate with this website.

Experience Fountain Hills may match specific and/or aggregated personal information with third party data to provide you with product and content offerings that interest you and improve our advertising and marketing efforts. Experience Fountain Hills also may disclose aggregated user statistics in order to describe our services to potential advertisers, partners, other third parties, our affiliate companies and for other lawful purposes. For example, we provide our advertisers with aggregate information about our users, such as statistics regarding the number of website users that view their advertisements.

As part of your experience on our website, you may receive communications from us related to products and services that might interest you. While we believe these services will enhance your experience at our website, you will at all times be able to opt out from receiving these communications, either by specifically opting out of these services or by deleting your profile from our database.

We have today, and will in the future, have arrangements with third party service providers, such as credit card processors, shipping companies, and fulfillment services, other third-party vendors, or any partner who assists in the operations and/or administration of this website.

When you sign up for a service we offer on the Website, we may be required to share personal information with that service provider in order to provide the service. These third-party providers are not permitted to retain or use personal information for any purpose unrelated to providing the service.

We reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, to investigate or assist in investigations of misuse or abuse of this website, or in connection with the sale of part or all of Experience Fountain Hills.

Experience Fountain Hills does not sell personal information. Personal data is not exchanged for monetary or other valuable consideration.

Children's Privacy

The Children's Online Privacy Protection Act of 1998 (“COPPA”) applies only to websites of a commercial nature, and while Experience Fountain Hills is part of a municipal government entity, it considers COPPA to provide sound advice for any website that is intended for use by children. For this reason, Experience Fountain Hills does not knowingly collect or solicit any personally identifiable information from children under 13 years of age without verifiable parental consent.

In the event that we receive actual knowledge that we have collected such personal information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practicable. With respect to any form interface that appears on a webpage at our website, no information will be knowingly collected from any user under the age of 13. Where “age” or “date of birth” is requested on the form interface, no information will be stored or transmitted unless the response indicates that the user is 13 years of age or older.

Providing personal information is never a prerequisite for accessing the basic content or resources on this website.

Party Collecting the Information

Information entered by website visitors is retrieved directly by Experience Fountain Hills: 16705 E. Avenue of the Fountains, Fountain Hills, Arizona

This Privacy Policy only addresses the use and dissemination of information that the website collects from you. To the extent that you disclose any information to other parties, whether through, for example, online auctions, chat rooms, personal ads, or the like, through third party services or promotions offered on or through the website or through other websites throughout the internet, different policies may apply and Experience Fountain Hills shall not be responsible for the use or dissemination of such information.

Links to Other Materials

Third-party websites linked to or from this website are not under the control of Experience Fountain Hills. The Town is not responsible for the content, availability, or privacy practices of any linked third-party site and does not necessarily endorse any third-party organizations, products, or services. Accessing linked third-party websites is done at your own risk.

Experience Fountain Hills does not control, review, or assume responsibility for the privacy practices or data collection activities of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

Any website usage data shared with external service providers or partners is aggregated and non-identifiable and is used solely for analytical, reporting, or operational purposes. Experience Fountain Hills does not sell personal information and does not share personal data for commercial advertising, targeted marketing, or profiling purposes.

Experience Fountain Hills disclaims any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names, or other intellectual property belonging to third parties.

Your Rights and Choices

Right to Access

You have the right to request access to the personal information we collect and maintain about you. This includes information regarding the categories of personal data collected, the purposes for which it is used, and the categories of third parties with whom it may be shared.

Right to Opt Out of Data Sharing

You have the right to opt out of certain uses or sharing of your personal information. Experience Fountain Hills does not share personal information for targeted advertising or commercial profiling purposes. Any data sharing that does occur is limited to service providers assisting with website operations and is subject to contractual restrictions.

Opting-Out

We respect your privacy and ability to choose whether to share information with us and any third party. You may choose to "opt-out" of sharing personal information in several ways. When choosing to use certain features or services on the website, you can choose whether to share optional personal information in connection with the feature or service. If you receive communications from us that you prefer not to receive, you may opt-out from receiving these communications, either by specifically indicating this preference in a communication to us via the Unsubscribe link or by deleting your registration profile from our database. You may also opt-out altogether from providing personal information to us by not registering on the website and thereby not providing personal information. You may also choose at a later date to have your name removed from our database. To do so, please follow the process described below. Certain portions of the website and certain services provided on the website, however, do require registration in order to access or use these areas and services. If you choose not to register or provide certain information, these areas will not be accessible to you.

Cookies and Other Tracking Technologies

You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some Services features may be inaccessible or not function properly.

Reviewing, Changing and Deleting Your Personal Information

You may access all of the personal information that we collect from you online and maintain by e-mailing us at tourism@fountainhillsaz.gov. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. You have the right to request deletion of personal information we have collected from you, subject to legal and operational exceptions, including records retention requirements, legal compliance, and public interest purposes.

Exercising Your Rights

Requests to exercise any of the rights described above may be submitted by emailing tourism@fountainhillsaz.gov. We may require verification of identity prior to fulfilling a request. Requests will be processed in accordance with applicable laws and within required timeframes.

Security

Experience Fountain Hills maintains industry standard encryption technologies to ensure the security, integrity and privacy of the personal information that you provide through the website. Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our website, and therefore, it is important to remember that you transmit such information at your own risk. Experience Fountain Hills does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or to those of our vendors or partners.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

Terms of Use

Website Use

This website is provided for general informational and promotional purposes related to Experience Fountain Hills. Use of this website does not create a contractual relationship between the user and the Town.

No Warranty

Experience Fountain Hills strives to provide accurate and up-to-date information; however, the website and its contents are provided “as is” without warranties of any kind, express or implied. The Town does not guarantee the accuracy, completeness, or timeliness of information on this website.

Limitation of Liability

To the fullest extent permitted by law, the Experience Fountain Hills shall not be liable for any damages arising out of or related to the use of, or inability to use, this website or any linked third-party websites.

Governing Law and Jurisdiction

This website is operated by the Town of Fountain Hills in the State of Arizona. Any disputes arising from the use of this website shall be governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Modifications

Experience Fountain Hills reserves the right to modify, suspend, or discontinue any aspect of the website at any time without notice.

Contacting Us

If you have any questions or comments about our Privacy Policy, please e-mail us at tourism@fountainhillsaz.gov.

Effective Date and Changes

Understanding that Internet technologies are rapidly evolving, any changes to this policy will be promptly posted on this page, with an updated "effective date" posted below. Experience Fountain Hills reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page. Your continued use of the website following our posting of a change notice will constitute binding acceptance of those changes.

This Privacy Policy was last modified on March 30, 2026.